I will be posting more on this as the situation unfolds, but here’s the bare-bones scenario. I purchased tickets and bought insurance on a round-trip flight from Newark to Savannah GA that I was not able to use due to a psychotic episode. It was physically and mentally impossible for me to get on that plane, and were I to be on the flight, I would have been a danger to myself and others.
When I cancelled the flight two days before it was to take place, I asked if I could please have my trip refunded or transferred, as I had insured the flight, and was medically unable to fly. I was told that Hotwire.com does not refund any flights, even those that are insured, for “mental, emotional, or psychotic illnesses”, only “physical ailments”.
Never mind that I have a bevy of doctors who are ready to back me up, and never mind that I have a Masters Degree in Social Work and I KNOW the rights of patients. I am a human being, and I know that my illness is just as legitimate as any “physical ailment”.
I am in the process of acquiring the proper paperwork to dispute this decision, and I hope Hotwire.com knows that they disrespected the wrong mentally ill woman.
This is not over.